My Cart

Close

Terms & Conditions

1. Sales, Discounts & Promotions

Offers available while stocks last. 
Prices as marked. 
Not in conjunction with any other offer. 
No refunds or exchanges. 
Discount does not apply to gift cards. 
Selected styles only. 

20% Off Sales & Discount Codes do not apply and can not be used on Love From Iylah The Label & Clearance Stock 

2. Preorders. 

IMPORTANT INFORMATION FOR PREORDERS PLACED IN DECEMBER:

We have an approximate dispatch time frame of 3 weeks, therefore, preorders placed in December are not likely to be delivered before Christmas. 

PREORDER TIME FRAME:

We give an approximate dispatch time frame of between 2-5 weeks, this DOES NOT take into consideration delays in the ordering process, international shipping delays, production delays or public holiday periods. We do our very best to dispatch Preorders as soon as practicable and aim for a 2-3 week dispatch from date of purchase.

If an in stock item is purchased with a preorder item then all items are sent together. 

3. Payments

All orders are calculated in Australian Dollars and can be paid for via credit card with Visa, MasterCard or a debit card, PayPal or Afterpay. Presently, we unfortunately do not accept personal cheque as forms of payment. 

We believe that all of our customers should feel safe when purchasing from our online store. Therefore, we have implemented a secure payment system to protect against fraudulent activity. In addition, we do not hold your credit card details after your order is complete, as they are submitted directly to our banks. If paying by debit or credit card, your account will be debited when you have completed Check Out. Payments made by Paypal or Afterpay are subject to their terms & conditions. 

4. Cancellations.

Cancellation of a preorder is treated as a change of mind condition. If you wish to cancel your order, you will be issued with a store credit or exchange.

On the rare occasion we may offer a refund but a cancellation fee will apply.

For Orders Under $50 there is a cancellation fee of $14.95

For Orders over $50 and under $100 there is a cancellation fee of $24.95

For Orders over $100 and under $200 there is a cancellation fee of $34.95

For Order over $200 there is a cancellation fee of $49.95

This covers website/sales fee's, Paypal/Credit Merchant fee's and reselling fee's which are non refundable to us.

Any order cancellation placed with Afterpay will incur a 6% fee.

5.Postage.

Postage costs are simple across the board for postage in Australia as there is a standard FLAT RATE shipping cost of $8.95 for orders under $100.00. Please note that shipping only occurs once your preorder items are in our warehouse and have been packed for dispatch. 

We use standard Australia Post Satchels and A SIGNATURE IS REQUIRED. Please be sure to check your junk/spam mail as when we post out your parcel we will send you a tracking number and this way you can track your parcel.

All orders over $100.00 receive FREE SHIPPING !  (Australia wide only)

6. Returns

We do not refund for any change of mind purchases. This includes any Preorder items. As per consumer affairs and under the fair trade authority, we can only offer an exchange or credit for any change of mind orders.

If your item has a fault and is by no fault of your own, please email us at info@lovefromiylah.com to advise us and obtain a return address. All of our items are inspected thoroughly prior to leaving us, but if the unfortunate event occurs, we will happily exchange or, at our discretion, we may offer refund if a replacement is unavailable. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Please note that shipping costs are non refundable

7. Website Content

We aim to provide our online shoppers the most accurate product details, however we cannot 100% guarantee exact colours shown on our site to reflect the product you receive.

We are constantly updating our site to increase user clarity; therefore we reserve the right to change website content without notice.