CLOSING DOWN SALE - orders may take longer than 5 days to dispatch due to this being a very busy time. 

At times there may also be shipping delays that are completely out of our control. 

We thank you for your patience.

DELIVERY 

  • For customers residing in Australia, your order takes approximately 2-5 days to be processed and dispatched. Delivery then takes approximately 5-18 days after your order has been dispatched.
  • Orders are not shipped from Australia. They are shipped from our overseas suppliers fulfilment warehouse.
  • If your purchase consists of more than one item, you may receive multiple parcels.
  • We cannot guarantee a delivery date. 
  • For international customers not residing in Australia, your order takes approximately 2-5 week days days to be processed. Delivery then takes approximately 5-40 days depending on where you are located.

 

TRACKING MY ORDER

Once you have received your tracking number, you can then track your order on our website via the TRACK MY ORDER tab on our home page.

Once your order has been processed, you will receive your tracking number to the email address that is provided when you placed your order.

Orders are shipped in standard post by our overseas suppliers from their fulfilment warehouses and they do not have an express post option. 

If you have any questions while waiting for your parcel, please do not hesitate to contact us by email at info@lovefromiylah.com and we will do our very best to assist you. 

I AM MISSING AN ITEM FROM MY ORDER

Firstly, please ensure the item isn’t lost amongst any other item or stuck to the inside of the parcel. Smaller items such as accessories are usually placed amongst other items.

Secondly, the missing item is likely to be delivered in a separate parcel. Our suppliers like to get your items out to you as soon as possible therefore may send items separately.

Please don’t stress – just get in touch with our customer service team via email info@lovefromiylah.com and we will help you. 

I RECEIVED THE WRONG ITEM

Our customer service team will be able to help get this mix up fixed! Just get in touch with us via our email info@lovefromiylah.com so we can assist.

I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION

Please ensure you have checked both your junk and spam folders in case the automatic email has been sent there. You can mark us as NOT JUNK so that you won’t miss an email from us in the future. Still no luck finding this one? Not to worry, just send us an email at info@lovefromiylah.com so we can help.

MY PARCEL MAY BE LOST IN TRANSIT

    Once your parcel has left our suppliers warehouse it is then the property of the courier company chosen by our supplier.  We are not legally responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time or gets lost in transit, we will make our best efforts to locate your parcel for you and, where appropriate, refund or resend your order.

    If you have any issues with the delivery of your parcel please contact us by email info@lovefromiylah.com

    I NEED TO CHANGE MY ADDRESS. HOW CAN I DO THAT?

    We will need to fix this for you right away before your order is processed, so please get in touch with us at info@lovefromiylah.com with your correct shipping address.

    CAN I MAKE CHANGES/CANCEL AN ORDER ONCE IT’S PLACED?

    Please ensure you pay close attention when placing an order as once it is placed we are unable to make any alterations to that order including cancellation. 

    HOW LONG AFTER I RECEIVE AN ORDER, CAN I MAKE A RETURN?

    If your return is lodged or initiated within 10 days of receiving your items we can accept returns back for processing. Please see our Returns Policy for further information. 

    MY ITEM IS FAULTY, WHAT DO I DO?

    First of all, we are so sorry! Not to worry though, please get in touch with us within 24 hours via email info@lovefromiylah.com and our customer service team will be able to help get this sorted for your right away.

    DO I HAVE TO CONTACT YOU BEFORE I MAKE A RETURN?

    Yes, please contact us at info@lovefromiylah.com prior to sending any return back to us. We will send you our Customer Return Form, once completed please include this in your postage satchel with your return, that’s all the info we’ll need from you. Just make sure you take note of your tracking information so you can monitor the parcel’s progress back to us.

    RETURNING ITEMS WHEN USING AFTERPAY

    If you're sending items back to us for returns that were purchased using the AfterPay service, the same return situation applies. Whether you opt for a store credit or exchange you will continue paying off the scheduled payment plan.

    CAN I RETURN SALE ITEMS?

    We are unable to accept any returns on clearance/sales or discounted items. If you wish to exchange for different sizes please contact us via our email info@lovefromiylah.com  and we will do best to accommodate you.

    HOW DO I KNOW WHAT SIZE TO CHOOSE?

    Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different. The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.

    For example A size 0-6 Months in one brand may be a larger fit than another brand and so on with other sizes. Please contact us at info@lovefromiylah.com for any assistance on sizing. 

    We aim to provide a size chart, material and size fit on each product description.

    If you would like a size chart for any particular product that may not have one present, please contact our customer service team at info@lovefromiylah.com and they will be able to provide you with one prior to you purchasing.
     
    GARMENT CARE
    If you are unsure of a garments care, always ‘cold hand wash’ to avoid any damage in the garment's fabric. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.

    WEAR AND TEAR
    If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange. 

    PRODUCT INFORMATION

    Please note due to our styles being sourced internationally and from different suppliers, our sizes and colours may vary slightly from item to item. On most items we have provided an approximate size guide to assist you when making your purchase. Whilst the products are not made in Australia we do pride ourselves on sourcing quality garments for our customer. Most items are made in China, they are not handmade in Australia. 

    International taxes: Please note: We do not collect taxes for overseas purchases outside of Australia. The purchaser is liable to pay for any tax or fees for the parcel to be released from customs.