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Returns Policy

 

THERE ARE CURRENTLY DELAYS WITH AUSTRALIA POST DUE TO SIGNIFICANT LOCKDOWN RESTRICTIONS IN VIC, NSW & ACT - We are all doing our very best to get orders out as soon as we can and we thank you kindly for your patience x


RETURNS

  • Items can be returned within 10 days of successful delivery for an exchange or store credit. Please note we do not offer refunds. A refund will only be provided if an item is assessed and deemed as faulty.
  • Shipping costs to be covered by the customer. (we do not supply return labels)
  • All item(s) to be returned must be in their original, unworn, unwashed condition. All tags and incidentals (i.e. spare buttons) must be attached.
  • Please take care when receiving your items. If the item is deemed unsellable it will simply be returned back to the customer.
  • By purchasing from Love From Iylah, you have accepted the possibility of slight variations in colour and size specifications. Colours may appear slightly different dependant on individual monitor settings.
  • We have size guides on most each individual item as sizes do vary in th same size range. Please check these prior to making a purchase. 
  • A returns form must be complete for all returns, please email info@lovefromiylah.com if you are requesting a returns form.

 

PROCESSING TIME

  • Once we receive your return, we will email you with your store credit details. 

 

STORE CREDIT

  • Returned items will be issued a store credit unless you r have been approved for a refund due to a faulty garment.
  • A store credit does not expire however it can only be used in one transaction.
  • A store credit does not cover shipping costs and cannot be used to purchase gift cards.
  • A store credit cannot be used in conjunction with any other discounts.

 

 

FAULTY ITEMS

  • Love From Iylah have strict quality control procedures in place. Every item that leaves our warehouse is individually checked and signed off before being shipped, however, sometimes production faults can result that are accidentally missed.
  • Proof of fault must be sent via a photograph, or returning the products and once assessed Love From Iylah will advise if a refund is applicable and the product is deemed to be legitimately faulty by Love From Iylah. Return of faulty goods must adhere to the following:
    • You must notify Love From Iylah via email info@lovefromiylah.com
    • A photograph of the item with a description of the fault.
    • Proof of purchase.

    Please note that wear and tear in the course of normal use are not considered a fault and all items should be handled with care.

  • Please contact customer service via email info@lovefromiylah.com within 24 hours of receiving your product if you believe it to have a manufacturing fault. We will treat this at the highest of priority. Please ensure you do not throw out any of the packaging information as this will be required to move forward.

 SALE ITEMS

  • We do not accept returns on sale items so please choose carefully.
  • Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully.