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CAN MY ORDER BE CHANGED AFTER I HAVE PLACED IT?


Please contact us at info@lovefromiylah.com within 1-2 hours from when you first placed the order if you require any changes. Please note that if you notify us later than the 1-2 hours, we may not be able to apply changes.
 
EXCHANGES?
We only offer exchanges for a different size. To exchange your product for a different size please email us at info@lovefromiylah.com. We will happily exchange the item for a different size. Any postage costs are paid for by the customer.

ARE ALL SIZES THE SAME?
No they are not. Due to us sourcing our products from many different suppliers, the sizes can vary slightly as each brand is different. A size 0-3 Months is not Newborn sizing and the sizes will differ from brand to brand. 

For example: A size 0-6 Months in one brand may be a larger fit than another brand and so on with other sizes. 

Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different. The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.

If you would like a size chart for any particular product that may not have one present, please contact our customer service team at info@lovefromiylah.com and they will be able to provide you with one prior to you purchasing.

PREORDER INFORMATION

pre-order is an order placed for an item which has just been released or is an item which we purchase in bulk to keep our prices low and affordable. We may also offer a preorder item when our suppliers have a production about to commence. A pre-order can also be for items that have sold out quickly and are in high demand. Our preorder styles will state that they are preorder on the product details so please read carefully. It is the customer's responsibility to read and understand this information before proceeding to place a Preorder Purchase. 

When you place your Preorder it is reserved exclusively for you and the order is placed with the manufacturer/designer. The Preorder is paid for so your item/items can be allocated to your order. 

Please note that time frames provided are an estimate.

SPLIT ORDERS?

We do not currently offer split orders ( sending what is in stock and a preorder placed in the same order ) When you place an order, only one shipping payment is required. If you request to have items available for immediate sending to be posted, an additional postage fee will need to be applied and once this payment is made, we will part ship an order. 

SHIPPING

Postage costs are simple across the board for postage in Australia as there is a standard FLAT RATE shipping cost of $8.95 for orders under $100.00. Please note that shipping only occurs once your preorder items are in our warehouse and have been packed for dispatch. 

 

We use standard Australia Post Satchels and A SIGNATURE IS REQUIRED. Please be sure to check your junk/spam mail as when we post out your parcel we will send you a tracking number and this way you can track your parcel.

All orders over $100.00 receive FREE SHIPPING !  (Australia wide only)

 

HOW DO I USE A PROMOTIONAL CODE?

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!

PLEASE NOTE: Discount & Promotional Codes cannot be used on SALE items or in conjunction with another Sale.  
 
WHAT IF MY ITEM IS FAULTY?
If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us at info@lovefromiylah.com
 
 HOW DO I TRACK MY ORDER?
Australian customers will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from Australia Post as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by emailing info@lovefromiylah.com to receive your tracking number.
 
WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then the property of Australia Post. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will contact Australia Post and lodge an enquiry into your parcels whereabouts. Contact us at info@lovefromiylah.com
 
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, AFTERPAY or LAY-BUY
 
WHO DO I CONTACT IF IM HAVING TROUBLE ORDERING ONLINE?
Please feel free to email us at info@lovefromiylah.com
 
GARMENT CARE
If you are unsure of a garments care, always ‘cold hand wash’ to avoid any damage in the garment's fabric. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.

WEAR AND TEAR
If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange. 

 PRODUCT INFORMATION

Please note due to our styles being sourced internationally and from different suppliers, our sizes and colours may vary slightly from item to item. On most items we have provided an approximate size guide to assist you when making your purchase. Whilst the products are not made in Australia we do pride ourselves on sourcing quality garments for our customer.